Effective Date: November 1, 2024

Journey Iceland values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services. By using our website and services, you agree to the terms outlined below.

1. Information We Collect

We collect personal information necessary to provide our services and enhance your experience with Journey Iceland. This includes:

• Contact Information: Name, email address, and phone number (including WhatsApp).
• Booking Information: Details of your booking, including your chosen tour or transfer, preferred payment method, and any special requirements.
• Payment Information: Payment can be made in advance or on arrival. We do not store credit card or payment details; all payment information is handled by secure third-party processors as per industry standards.

2. How We Use Your Information

Journey Iceland uses your personal information solely for the following purposes:

• To process bookings, confirm reservations, and communicate with you regarding your travel plans.
• To personalize and improve our services based on customer preferences.
• To handle customer support requests and follow up on service inquiries.
• To inform you of any updates, promotions, or important changes related to our services (only if you opt in).

3. How We Share Your Information

Journey Iceland values your privacy and does not share or sell personal information to third parties for marketing purposes. However, we may share your information with:

• Service Providers: Trusted partners who assist in fulfilling our services, such as drivers or tour guides, strictly for service-related purposes.
• Legal Requirements: We may disclose your information to comply with applicable laws, regulations, or legal processes if required.

4. Data Security

Journey Iceland takes appropriate measures to secure your information and protect it from unauthorized access. Our systems use standard security practices to maintain the confidentiality and integrity of your data. Although we take every precaution, please note that no online data transmission is fully secure.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we securely delete or anonymize it.

6. Your Rights

You have the right to:

• Access and Update: Request access to your personal information or update any inaccuracies.
• Withdraw Consent: Request the deletion of your information from our records if it is no longer necessary for service purposes.
• Object to Processing: Restrict the use of your data for specific purposes, such as direct marketing (where applicable).

To exercise any of these rights, please contact us at info@journeyiceland.is or WhatsApp/call us at +354 784 1664.

7. Cookies and Tracking

Our website may use cookies to enhance user experience and analyze website performance. Cookies collect limited data and are used solely to optimize the website’s functionality. You can control cookie preferences in your browser settings.

8. Policy Updates

Journey Iceland may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be communicated to you via the contact information you provided.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out to us:

• Email: info@journeyiceland.is
• Phone and WhatsApp: +354 784 1664